Legal notice for the santesecu.lu website

The Ministry of Health and Social Security maintains this website to promote public access to up-to-date information. We will endeavour to correct any errors brought to our attention.

However, the Ministry of Health and Social Security accepts no liability for the information published on this site:

• the Ministry of Health and Social Security accepts no liability for the use of the information contained in the pages published on this site. The content is provided for information purposes only. It contains information that is not necessarily complete, exhaustive, accurate or up to date. In the event of any discrepancies between the texts published on this site and the original documents, the original documents, as published in the Mémorial, shall prevail.
• The site occasionally links to external sites over which the Ministry of Health and Social Security has no control and for which it accepts no responsibility.
• The Ministry of Health and Social Security accepts no liability for any damage caused to your computer equipment through the use of this website.
• The Ministry of Health and Social Security accepts no liability in the event of any interruption, even temporary, to the service of this website.

These disclaimers are not intended to circumvent the requirements of applicable legislation or to exclude liability in cases where it cannot be excluded under such legislation.

Any person making use of the information, documents, products, software and various services (collectively the “Services”) offered by this website is deemed to have read and accepted all the terms and conditions set out in these general terms and conditions of use.

“Body” refers to the public authority, ministry, administration or other public body which, alone or jointly with others, is responsible for this website.

User obligations

Access to this website is via the Internet. The user declares that they are aware of the risks and accept them. They must protect themselves against the effects of computer hacking by adopting a suitable and secure computer configuration.

The State of the Grand Duchy of Luxembourg shall not be held liable for any damage that the user may suffer, directly or indirectly, in connection with their browsing of this website and the use of its services, as well as the websites to which it links.

Use of the website is free of charge.

Cookie management

This website uses client cookies, small text files that enable the analysis of information relating to the user’s browsing activity (frequency of visits, duration of visits, pages viewed, etc.).

They are stored by the website in a designated directory on the user’s computer. They contain, in particular, the name of the server that created them, a unique identifier in the form of a number, and an expiry date. The unique identifier enables the site to recognise the user’s computer on each visit. Session cookies are deleted from the user’s computer when the session is closed. However, persistent cookies remain on the user’s computer for one month after the end of the session.

The user may decide for themselves whether or not this website’s web server is authorised to store cookies on their computer. They may, at any time, adjust their browser settings so that cookies are not accepted or stored. Furthermore, they may, at any time, delete cookies that have already been stored via their browser (see the Cookie Policy)

The use of certain features of the website may be restricted or disabled if the user refuses the website’s cookies. It is therefore recommended that the user configures their browser to accept the website’s cookies.

Changes to the website

The State of the Grand Duchy of Luxembourg reserves the right to develop, modify or suspend this website without prior notice for maintenance, updates or any other reason deemed necessary. In particular, the State of the Grand Duchy of Luxembourg may at any time remove, add, supplement or clarify all or part of the information and services contained or offered on the website. The State of the Grand Duchy of Luxembourg shall not be held liable for any direct or indirect damage arising from such modifications.

General limitations of liability

The State of the Grand Duchy of Luxembourg shall endeavour to ensure maximum availability of this website. However, it shall not be held liable in the event of temporary or total unavailability of the website.

The State of the Grand Duchy of Luxembourg shall do its utmost to ensure the security of the IT system.

The State of the Grand Duchy of Luxembourg shall do its utmost to ensure maximum availability of this website.

The State of the Grand Duchy of Luxembourg shall do its utmost to ensure the security of the IT system. However, it shall not be held liable in the event of an attack on the IT system or the temporary or total unavailability of the website.

The State of the Grand Duchy of Luxembourg shall do its utmost to ensure the accuracy of the information contained on the website and published on social media. However, it shall not be held liable, in particular, in the event of a failure to update information or a form, in the event of system handling or encoding errors, inaccuracies, omissions in the information provided, or any errors or inaccuracies. Whilst the aim is to provide accurate and up-to-date information from various sources, the State of the Grand Duchy of Luxembourg cannot, however, rule out the possibility of material errors. None of the information published on this website is intended to be exhaustive or constitutes a commitment on the part of the State of the Grand Duchy of Luxembourg. Popularisations and translations are provided for information purposes only. Only the legal texts published in the Mémorial (Official Journal of the Grand Duchy of Luxembourg) are authoritative. The information on this website is of a general nature. It is not tailored to personal or specific circumstances and cannot therefore be regarded as personal, professional or legal advice to the user. If the user requires personal or specific advice, they should always consult the relevant departments within the various government agencies.

Limitation of liability for the website

Liability for this website is expressly excluded for all direct and indirect consequences:

• of incompatibility between the service provided and the user’s or a third party’s equipment, applications, procedures or infrastructure;
• a security breach originating from the user or a third party and, more generally, any security breach not directly attributable to this website;
• the consequences of errors and/or fraud committed by the user or a third party;
• any unavailability or malfunction of electronic communications systems or networks.

Links to external websites

For the convenience of users, this website may contain links to other websites that may be useful or of interest to them. The State of the Grand Duchy of Luxembourg, and more specifically the Organisation, does not systematically monitor the content of these websites. They cannot therefore be held liable for the content presented on these websites, whether in terms of its legality or the accuracy of the information contained therein.

Intellectual Property (Copyright)

The website, all its elements (including the layout) as well as the information and Services, are protected by intellectual property and copyright laws.

Unless otherwise stated, the State of the Grand Duchy of Luxembourg grants no licence or authorisation relating to the intellectual property rights it holds over this website, its elements or the Services. Furthermore, no reproduction of the information or Services, in whole or in part, in any form whatsoever and by any means whatsoever, is permitted without the prior written authorisation of the Organisation.

Unless otherwise stated, the user is authorised to view, download and print the documents and information available subject to the following conditions:

• the documents may only be used for personal purposes, for information and in a strictly private context;
• the documents and information may not be modified in any way;
• the documents and information may not be distributed outside the website.

The rights granted to you implicitly or explicitly above constitute an authorisation to use the site and in no way constitute a transfer of rights, ownership or any other rights relating to this site.

Amendment of the Terms and Conditions of Use

These Terms and Conditions of Use may be amended or supplemented at any time, without prior notice, in accordance with changes made to the website, changes in legislation or for any other reason deemed necessary. It is the user’s responsibility to familiarise themselves with the Terms and Conditions of Use of the website, of which only the updated version accessible online is deemed to be in force. It is possible that between visits to the website, the specific terms and conditions of use may be amended; it is therefore the user’s responsibility to read them carefully before each new visit.

Applicable law and competent courts

Any dispute relating to the use of this website and its Services shall be governed by Luxembourg law and shall fall within the exclusive jurisdiction of the courts of the Grand Duchy of Luxembourg.

Protection of personal data

General

Personal data provided by the user is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

The State of the Grand Duchy of Luxembourg does not collect personal data other than IP addresses in web server logs for security purposes; the user’s consent is not required prior to visiting this site.

The controller of this processing is the organisation responsible for this site.

Users may submit complaints regarding the protection of their personal data via the relevant communication channels provided, as well as to the controller, in this case the organisation responsible for this website. Users may also submit their complaint to the Data Protection Officer of the Ministry of Health via the following email address: dateprotection@mss.etat.lu. Users may also contact the National Commission for Data Protection, located at 15 Boulevard du Jazz, L-4370 Belvaux.

Website contact form

The personal information collected via the website’s contact form is processed by the relevant organisation in order to fulfil your request.

This information is retained for the period necessary for the administration to fulfil the purpose of the processing.

The recipient of your data is the competent body responsible for processing your request. Please contact the body concerned by your request to find out who the recipients of the data on this form are.

In accordance with Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectify and, where applicable, erase information concerning you. You also have the right to withdraw your consent at any time.

Furthermore, unless the processing of your data is mandatory, you may object to such processing on legitimate grounds.

If you wish to exercise these rights and/or obtain a copy of your information, please contact the relevant organisation using the contact details provided in the form. You also have the option of lodging a complaint with the National Commission for Data Protection, located at 1 Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette.

By completing the form, you consent to your personal data being processed in connection with your request.

Processing related to newsletter management

The email address provided when subscribing to this site’s newsletter will be shared solely for the purpose of distributing the newsletter with a data processor, namely the company ‘Mailjet’ based in Paris, France, which is subject to the same legal obligations regarding the protection of personal data. To prevent misuse, the user must confirm their subscription by clicking on a link sent to the email address provided.

The user may unsubscribe at any time via a link provided in each email or by contacting the organisation responsible for the website. User data will not be retained for longer than the duration of their subscription.

The data controller for these processing operations is the organisation responsible for this website.

Processing related to audience measurement

Certain data relating to the user’s hardware and software, which is not of a nature to identify them, is collected during their visit to the public website. The sole purpose of this collection is to obtain visitor statistics (browser type, resolution, approximate location, etc.) in order to better serve users.

The user’s full IP address is not retained under any circumstances. Only a portion of the IP address is retained to obtain aggregate statistics, and it is not possible to identify a user under any circumstances.

This data is stored and hosted in Europe using a solution provided by a data processor, namely Adobe Systems Inc., which, as a data processor, is subject to the same legal obligations regarding the protection of personal data, should such data be collected in the future.

The data retention period does not exceed that necessary to monitor audience trends based on changes in browsers, screen resolutions used, or other available statistical data.

The data controller for these processing operations is the organisation responsible for this website.

Processing related to online surveys

User data is collected on a voluntary basis solely for the purpose of conducting surveys for government bodies. In addition, technical audience measurement data is collected at the same time.

The data retention period is the duration of the survey plus a few weeks for the statistical analysis of the results.

These surveys are conducted directly on the website of a data processor, namely surveygizmo.eu, operated by Widgix Limited, a company based in the United States. The data is hosted in Europe. The latter is subject to the same legal obligations regarding the protection of personal data provided that the surveys are intended for or carried out by users from within the European Union.

The procedures for conducting these surveys are such that no data is capable of identifying the user personally. The combination of technical identifier data (IP address or information about the user’s browser or device), and/or data from multiple surveys, cannot lead to such identification by the data processor operating the platform.

The data controller and recipient of the data is the organisation responsible for this website that commissioned the survey.

Social media presence

Moderation policy

Any user joining this site’s community on social media undertakes to refrain from any form of discrimination based on race, colour, religion, gender, sexual orientation, age, national origin, disability, marital status or professional status.

Abusive, racist, sexist or offensive comments have no place on social media. Such comments will be removed and reported.

Languages

On social media, this site communicates primarily in French. Depending on the situation and the target audience, information may be published in the other two national languages as well as in English.

Where possible, all questions and comments will be answered in the user’s language.